Submitted by Anonymous (not verified) on Wed, 2018-10-24 12:33
In the Spring of 2018, Library and Technology Services (LTS) engaged an external consultant company, MOR Associates, to perform an independent assessment of client satisfaction for the services provided by LTS.
Results Summary, with notable improvements since the 2016 survey
The MOR Associate consultant, Christopher Paquette, provided this summary analysis of the results: